Help center

How can we help?

Answers to common questions about connecting channels, replying, and getting the most out of BetterSocials.

Getting started

How do I set up BetterSocials?

Connect a channel, write one keyword, watch it run, teach it your tone. The whole setup takes about ten minutes.

Your account

How do I get BetterSocials notifications on my phone?

Add BetterSocials to your home screen, flip one switch in Settings, and your phone pings you when new comments, DMs, or emails come in.

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Inbox and replies

Why can't I reply to this Instagram DM?

Instagram limits app replies to 24 hours after their last message. What the window is, why it exists, and how to reply anyway.

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Keywords and links

Link tracking: UTM tags on every keyword link, added when it sends

Tag every keyword link with the platform, format, and keyword that sent it, automatically. Setup, custom naming, per-account toggles, and where to read the results.

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Connecting channels

Only one Facebook Page shows up when you connect

Facebook reuses your last permission choice, so only one Page appears. Click Edit settings and pick all your Pages to fix it.

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Gmail says "Access blocked" when you connect

On Google Workspace, Gmail stays blocked until your admin trusts the Unipile app. Here is the exact app to approve and the steps to do it.

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AI assistants

Connect Claude to BetterSocials: one address, no API key

Paste one address into Claude, sign in, and Claude can run your inbox, posts, keywords, analytics, and video editor. Setup, first prompts, and how to disconnect.

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Connect ChatGPT to BetterSocials with Developer mode

Turn on Developer mode, then build the plugin on the Plugins page in the sidebar, which is the step that strands people. Paste one address, tick the risk box, sign in, and ChatGPT can run your inbox, posts, keywords, analytics, and video editor.

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Earning

What is BetterCreators, and how do I earn with it?

The BetterSocials affiliate program: 30% of every payment your referrals make, for life, paid monthly through Stripe.

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Can’t find what you need?

Email us at support@bettersocials.ai and a real person will get back to you.